Complaints Policy

At Eco-Power Health and Wellness Clinic, we value the satisfaction and well-being of our clients. We strive to provide exceptional service, but we understand there may be instances where concerns or issues arise. We take all complaints seriously and are committed to addressing them promptly and effectively.

Open Communication

We encourage open and honest communication regarding any complaints or feedback you may have. Please feel free to share your concerns with our staff or management.

Resolution Process

Our dedicated team will thoroughly investigate all complaints and work towards a fair resolution. We will keep you informed throughout the process and aim to resolve the matter within a reasonable timeframe.

Confidentiality

Your complaint will be handled with the utmost confidentiality. We respect your privacy and will only share information on a need-to-know basis for the purpose of resolving the complaint.

Feedback & Improvement

We view every complaint as an opportunity for improvement. Your feedback is valuable to us, and we will use it to enhance our services and ensure a better experience for all our clients.

Escalation

If you feel your complaint has not been resolved satisfactorily, you may escalate the matter to our management team. They will review the case and take appropriate action to address your concerns.

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